Resume

Guided the design strategy and direction to align with business, technology, and user needs.

Collaborated closely with the management team, product director, product owner, and project manager to define the product requirements.

Developed a design process for new clients that builds each phase on solid steps, effectively managing customer expectations, reducing turnaround times, and optimizing resource allocation.

Reduced prototype development time by 80%, from one week to just two days, by implementing a robust template and guide for easy adaptation to any feature and airline branding.

Proposed, defined, and implemented a design system that supports all client and frontend needs, reducing the time to implement new client platforms and decreasing errors through better communication between design and frontend teams.

Standardized the handoff process, ensuring the delivery of all necessary assets and guides to build the solution. Additionally, I implemented a UX/UI review process within the product team workflow to ensure the quality of our designs and provide ongoing support to developers.

Started to expand our research phase to include user testing and collaboration with the data team, gathering valuable insights to inform our solution development.